Shipping policy

Delivery

1. You must select a shipping option, the price of which will be shown on checkout.  Deliveries cannot be made to PO boxes. You agree that we may rely on any person who is at the address you gave for delivery, who is over the age of 18, and who takes receipt of your ordered products, as being authorised for that purpose. If you have provided incorrect or out-of-date details, you agree that Via Nova shall not be held liable for delivery to the address notified to Via Nova. Via Nova may have regard to any delivery instructions (at point of delivery) provided by you, but does not accept responsibility or obligation to carry out such instructions.

2. You will own the goods once they have been paid for and sent by us to you, and you will therefore be responsible for all risks of whatever nature that arise once the goods have been dispatched in good order by us to you.

3. Once your order is accepted and payment is processed, your order will be dispatched from our Geelong warehouse. Standard shipping to metro addresses takes between approximately 1 to 7 days, based on our delivery provider. Express shipping to metro addresses takes between approximately 1 to 3 days, based on our delivery provider. Shipping to regional locations may take longer, based on our delivery provider.

4. While Via Nova and its delivery providers use all reasonable endeavours to deliver within its expected timeframes, Via Nova does not warrant such time frames and does not accept liability for any loss resulting from late delivery, including delays caused by epidemic or pandemic. Delivery times are subject to postal carrier transit schedules and schedule variations and Via Nova is not responsible for any carrier delay arising for any reason whatsoever.

5. Via Nova may not fulfil delivery of your order for reasons outside of our reasonable control, or if we consider that the recipient of the order is unsuitable for any reason, including because the likely recipient of the products appears to be under the age of 18. In these circumstances, we will attempt to arrange a redelivery or issue a refund.

Northern Territory Orders

6. If you are a resident of the Northern Territory or are using this Website to make purchase(s) for delivery to a Northern Territory address prior to any offer or acceptance, additional price checks must be completed. You acknowledge that the final price of Website Product(s) are subject to such additional calculations to ensure Via Nova’ compliance with the Northern Territory’s minimum floor price requirements under the Liquor Amendment (Minimum Pricing) Act 2018 (NT).

 

Gift vouchers

1. The following conditions set out the terms for the purchase and use of gift Vouchers issued by Via Nova (Gift Voucher). By purchasing a Gift Voucher you agree to be bound by these Gift Voucher terms.

2. You must be over the age of 18 to purchase a Gift Voucher, or to make a purchase using a Gift Voucher.

3. All conditions shown on Gift Vouchers are to be read together with these Terms & Conditions and Additional Terms and all other notices displayed on this on this Website. Any queries regarding the Gift Vouchers (including the details of participating retail outlets) are to be directed to Via Nova’ Customer Service team on admin@vianova.com.au or via this Website.

4. Via Nova reserves the right to change these Gift Vouchers terms at any time. Changes to Gift Voucher terms will be available on this Website or by contacting Via Nova. Each Gift Voucher must be purchased and used in accordance with these Terms & Conditions and any Additional Terms. Gift Voucher terms cannot be varied by you.

5. Gift Vouchers are valid for 3 years from the date of purchase and are valid for purchases of Website Products via the Website.

6. You are responsible for the use, safety and security of your Gift Voucher. Lost, damaged or stolen Gift Vouchers will not be cancelled, replaced or refunded. Gift Vouchers are not stored value, credit or charge Vouchers and are not transferrable, exchangeable, refundable or redeemable for cash. Any unused Gift Voucher values are not transferable, exchangeable, refundable or redeemable for other goods or services and cannot be taken as cash. To the full extent permissible by law, you are liable for all transactions on your Gift Voucher.

7. Gift Vouchers may not, without the prior consent of Via Nova, be resold or offered for resale or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services either by the original purchaser from Via Nova or any other person. If a Gift Voucher is sold or used in breach of these Terms & Conditions or any Additional Terms, Via Nova reserves the right to cancel the Gift Voucher without a refund.

8. Via Nova reserves the right to refuse a Gift Voucher purchase of retail sales and ticketed events in any of the following circumstances:

    • if the Gift Voucher holder fails to produce appropriate identification as proof of age;
    • if the Gift Voucher holder is under the age of 18 years; and/or
    • if the Gift Voucher has been sold or used in breach of these Terms & Conditions and Additional Terms.

Refunds and cancellations

1. Returns, replacements, credit notes and refunds are provided only where the product is faulty or damaged and is at the sole discretion of Via Nova. Please notify Via Nova within 5 days of delivery if you believe a product to be faulty or damaged. Via Nova reserves the right to request and review evidence that the product is faulty or damaged prior to issuing a refund. Where Via Nova accepts a return, free return shipping may be provided and a replacement, credit note or refund will be issued once the product is received by Via Nova and confirmed faulty or damaged.

2. For change-of-mind or purchased-in-error returns, Via Nova will refund your item up to 30 days from the date of purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the additional postage charges.

3. Via Nova will notify you via email when your returned item has been received by Via Nova. We will also notify you of the approval or rejection of your refund. If you are approved, then we will process your refund back on the Payment Method you paid with. Refund to your Payment Method may take up to 2 business days. If your refund is not approved, you are responsible for return postage.

4. We may also cancel your order for delivery in exceptional circumstances, in which case we will issue you a refund. These circumstances include, but are not limited to, where the ordered products are not available, if there was an error in the price or description of the ordered products, or we consider that your order is in breach of these Terms & Conditions.

5. Gift Vouchers are not refundable and will not be replaced nor money refunded after purchase.

6. Refunds of event tickets will only be issued at Via Nova discretion. Refunds will be issued if an event is cancelled by Via Nova.

 

Order queries

For refunds, cancellations and other order queries, Via Nova can be contacted at admin@vianova.com.au